Floyd’s Truck Center being an Elite Support Certified Dealer means we deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.
Elite Support is focused on improving the customer experience every time you visit our shop. We provide rapid diagnosis, exceptional turnaround and quality, consistent communication, robust parts availability and superb customer service - all provided by highly trained staff.
You work hard, and your service network should too. The next time you need service or parts for your truck, head to your nearest Floyd’s to experience the difference.
EXPRESS ASSESSMENT
Being Elite Support Certified means we participate in Express Assessment. Express Assessment means within 2 hours of a service write-up we will communicate the primary diagnosis, check parts availability and provide an estimate of cost and repair time. Schedule your service today.
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The ultimate goal of the Elite Support Network is maximizing vehicle uptime. As a Elite Support Dealership we’re recertified annually to ensure you experience a consistent, higher standard with every visit.
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Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
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In earning the Elite Support certification we met over 100 specific criteria across 20 customer service areas. To maintain these high standards, Each of our locations employ a Continuous Improvement Coordinator (CIC). If you ever see an issue you can reach out to our CIC at the shop or contact them here on our site.
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Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
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We know that when we service your vehicle, we're servicing your business. Floyd’s Truck Center believes in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
